FAQs


How long does it take?

Our team works as fast as possible to create your order!

  • Game Creation: Mom game and Dad game will be created the next day. Love game typically takes 2–5 days. Once ready, we will send your game link via email.
  • Physical Prints (if included): Production takes 2-4 days before shipping.

We always aim to process and ship orders as quickly as possible. However, timelines may vary during busy seasonal periods.

  • Shipping (Domestic): Usually takes 2-5 business days
  • Shipping (International): Usually 7–10 business days, but delays may occur due to international carriers and customs

    *PLEASE NOTE: Shipping may be impacted by carrier delays.

    What currency are prices in?

    • All prices on our store are denominated in USD.
    • Canadian, European, and Australian customers should see currency in their native currency.

    What if I am not happy with what I received?

    • Please reach out to our Customer Support team at info@readyplayeru.com, and we’ll do our best to assist you.

      For game-related revisions, please note:

      • You have 24 hours to request changes to your game customization after receiving or placing your order.

    Will I be charged for changes to my order before/after it's been made?

    You have 24 hours after placing your order to request any changes.

    • Within this timeframe, we can revise both game and physical product details — just email us.
    • If a mistake was made after this window, we offer a 40% discount for a replacement order.
    • If we made an error, please let us know and we’ll make it right for you.

    Do you ship orders internationally? If so, how will orders be shipped?

    Yes, we ship worldwide! 🌍

    We partner with trusted carriers like DHL and FedEx for international deliveries.

    • Processing Time: 2–4 days
    • Shipping Time:
      • DHL: 5–10 business days
      • FedEx: 5–7 business days

    Please note:

    • International customers are responsible for any customs duties, taxes, or VAT required by their country.
    • Orders may be delayed due to customs clearance, which is beyond our control.


    Refund Policy (Shipping Orders)

      We do not offer refunds while orders are in transit.

      However, we are always happy to assist you before shipping or after delivery to ensure your satisfaction.

      Please note that revision and reprint charges may apply if the requested changes differ from the original order details provided.

      Returns: What if I received a damaged product? Can I return the item?

      We’re really sorry to hear that!

      Please reach out to us and provide an image of the damaged product, and we’ll take care of it for you as soon as possible.

      The same goes for any game-related errors — just let us know right away, and our team will assist you promptly to resolve the issue.